We’re Hiring: Senior Member Operations Associate

This position has been filled, please see our Job Board for more opportunities. 

To Apply: Please submit your resume to jobs@embarccollective.com with subject line: Sr Member Operations Associate for Consideration. The deadline to apply is Friday, August 18.

About the Role:

We are seeking a customer-centric project manager to serve as Embarc Collective’s Senior Member Operations Associate. You are responsible for ensuring a world-class member experience by delivering seamless member management for our community of entrepreneurs. This is a cross-functional role, touching each part of our organization. You will sit within our Member Experience team and report to our Member Experience Director.

Startups are everchanging, and to be successful in this role you’ll be comfortable juggling the membership changes of the 125+ startups we work with at Embarc Collective. This is a great position for someone who likes to do different things each day. You need to be detail oriented, great at project management, and get excited about serving the most driven, focused entrepreneurs in Florida.

We believe in helping our team grow within our organization, so our assumption is that the role will grow along with you as you gain experience at Embarc Collective. We built our current systems for a much smaller membership size and have grown 5x since our start, so this person will get to lead the future optimization of our membership onboarding processes once they are fluent with our current approach.

Core Functions:

• Leading our monthly member onboarding experience for new companies joining Embarc Collective
• Managing membership changes, including ad hoc member requests, billing changes, and member offboarding
• Issuing and managing member agreements
• Updating member data and access across Embarc Collective platforms
• Prepping monthly invoices for members and following up on outstanding invoices
• Coordinating logistics for office move-ins and outs for our larger member companies
• Owning the Member Helpdesk and liaising with the Embarc Collective team on membership needs
• Maintaining and improving our processes and systems to manage membership efficiently with a customer-centric approach

The right candidate for this position is someone who:

• Loves to project manage and isn’t afraid to drive work forward cross-functionally
• Is incredibly detail orientated, has personal systems in place to avoid dropping the ball
• Is adept in learning and navigating a variety of systems and platforms
• Responds promptly to shifts in direction, priorities, and schedules
• Thinks strategically and with sound judgment
• Has an interest in startups and building the Tampa Bay community
• Has an interest in or experience with nonprofit organizations
• Is tech-savvy; familiar with general IT systems and equipment
• Is familiar with or demonstrates the aptitude to learn Airtable, PandaDoc, Notion, Slack, Canva, Zapier, Stripe

This is a full-time salaried position. Embarc Collective offers its team generous medical, vision, and dental benefits, 401k, and an allowance to support your professional development. This is in an in-person position within Embarc Collective’s startup hub located at 802 E. Whiting Street, Tampa, FL 33602.

About Embarc Collective:

Embarc Collective is a 501c3 nonprofit that helps Tampa Bay’s startup talent build bold, scalable, thriving companies and currently supports over 125 early-stage technology startups. In 2023, Embarc Collective was named a top startup program in the world by UBI Global and takes pride in the level of support and resources offered by the organization to our member startups. The support from Embarc Collective is hands-on and driven by the specific goals and needs of each member startup.

Embarc Collective does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.