Member Operations Assistant

This position has been filled, please see our Job Board for more opportunities. 

To Apply: Please submit your resume to jobs@embarccollective.com with subject line: Member Operations Assistant for Consideration. The deadline to apply is Friday, June 14.

ABOUT THE ROLE:

As our team’s Member Operations Assistant, you will play a role in executing various aspects crucial to the smooth operation of Embarc Collective’s membership services. You’ll serve as a point of contact for newly accepted and current members of Embarc Collective and be the key driver of member operational processes and support overall member experience. This role is critical to supporting the timely and accurate execution associated with the core functions of the Member Operations team.

In this role, you will report to the Embarc Collective Sr. Member Operations Associate.

This is a part-time, hourly position with an opportunity for growth within the Embarc Collective team. This role is not eligible for health or retirement benefits; however, free onsite parking, wellness and professional development opportunities, holidays off, and paid time off are included.

This position requires a set, 20-hour per week, weekly schedule with opportunities for flexibility. We encourage anyone who may have taken time out of the workforce to apply.

This is an in-person position at Embarc Collective, located at 802 E. Whiting, Tampa, FL 33602.

CORE FUNCTIONS:

• Managing membership billing
• Managing membership changes and processes
• Maintaining our membership database and operational platforms
  • Ability to navigate and troubleshoot operational platforms and software systems.
  • Maintain accurate and up-to-date membership records and ensure membership data quality.
• Executing on additional special projects

THE RIGHT CANDIDATE FOR THIS POSITION IS SOMEONE WHO:

• You’re excited by the startup world. You have a passion and excitement for building Florida into a premier geography for entrepreneurs to build technology startups. You have experience with or a willingness to learn about startups, new technologies, and the broader innovation community.
• You love processes. You enjoy creating efficiencies in your workflow and are comfortable leveraging and learning tools like Stripe, PandaDoc, HubSpot, Airtable, Notion, and Slack. Familiarity with these tools is a bonus but not required.
• You pay attention to the details. Whether you are conducting monthly revenue reports or updating documentation for operational processes, you are extremely meticulous, organized, responsible, and resourceful.
• You like being on a team. You are self-directed but also extremely collaborative, both within the organization and externally when engaging with members. You are a natural problem solver but know when to ask for help and how to manage up.
• You are quick to jump into the action: You like to keep a pulse on the status of all projects you’re a part of and are more than willing to jump into workflows and projects when necessary.
• You are a clear communicator. You can clearly summarize the status of projects and tasks and can provide effective status updates to the Member Experience team and the larger Embarc Collective team.

ROLES CANDIDATES HELD PREVIOUSLY MIGHT INCLUDE:

• Office Administrator or Assistant
• Administrative Assistant
• Accounts Receivable Clerk
• Executive Assistant
• Sales Associate

ABOUT EMBARC COLLECTIVE:

Embarc Collective is a globally recognized 501c3 nonprofit that helps Florida’s startup talent build bold, scalable, thriving companies and currently supports over 100 early-stage technology startups. The support from Embarc Collective is hands-on and driven by the specific goals and needs of each startup being supported. Embarc Collective opened its 32,000 square-foot innovation hub in 2020 in downtown Tampa at 802 E. Whiting Street Tampa, FL 33602.

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• Via Our Newsletter

Embarc Collective does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.